Customer Support
Everything you need to know
Get started with these quick answers – all in one place!
Activation
A few easy steps to activate your SIM card.
Device Setup
Set up your phone and connect to the network.
Manage Account
Find out how to use our Customer Portal.
Roaming
Info on extended area coverage, roaming, and adding data.
Billing
We are here to make your billing simple.
Local Help
Contact your local retailer and service provider.
FAQs
My Plan
Eeyou Mobile is a Cree owned mobile phone service provider available in Eeyou Istchee James Bay region. We offer a pay per month service with no contractual obligations.
Our service operates on a pay per month basis with no contracts.
Our service is available throughout North America with our roaming partners Rogers, Videotron, SSi Canada and AT&T. We are actively building towers along access roads and the Billy Diamond highway throughout Northern Quebec to improve connectivity. You can view our coverage map on our website.
Yes, calls and texts work everywhere in Canada. Data charges may apply if you are traveling outside our coverage area.
Yes, we have retailers in all the communities we serve. They can help you set up your service and answer any questions you may have
You can find the APN settings on our website in the LTE Data Settings section. Please make sure your phone is configured with the correct settings for best performance
If your APN settings are correct but you still cannot access data, you may be in extended coverage area on a partner network. You can access roaming data through the Pay-As-You- Go wallet. If the issue continues, please contact us for assistance
For more information, visit our website or contact your local retailer.